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Company Values

Client Service Excellence
Going above and beyond customer expectations to deliver a "WOW" experience is the goal in every interaction. We constantly look for ways to improve the connections we make and provide a better experience.
Accountability
We are accountable to ourselves, our team, our clients, and our customers. We recognize the critical effect we have on those around us and who depend on us to put our best foot forward every day.
Quality
We commit to improving the quality of our service and doing what it takes to understand the next step for our our abilities and our interactions. Each of our tasks deserves to be done right the first time.
Integrity and Honesty
We conduct ourselves with integrity and honesty in every interaction and at all times. This is the foundation upon which we constantly build relationships.
Communication
We communicate respectfully, openly, and directly with everyone around us and take the time to understand who we're talking with and where they coming from.
Personal Growth
We cultivate personal growth and fuel our individual natural curiosities to drive our setting of mutual goals, and work together as a team to achieve them.

Team Roles

Customer Service Specialist
We depend on great communication skills and empathy which are vital in every interaction we have with people across all channels and all stages of our processes.
What do you do differently from other people?
Delivery Agent
Careful handling of delicate drives is the first step toward a successful recovery. Our delivery agents ensure that devices are transported safely to and from our facilities.
Who does it best?
  - Hopkins
  - Ingram
  - Jones
  - Other
Triage Technician
Proper evaluation of a hard drive is essential for determining the extent of issues with a device allows us to map out a personalized path to a successful recovery.
3 seconds to pick one: 
Dexter, Bones, or CSI? 
Time's up!
Recovery Lab Engineer
High level skills training with a lot of practice are required to perform our delicate procedures. Our engineers must be able to successfully operate on a wide variety of issues to get as much data recovered as possible.
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Marketing Manager
Getting the right message to the right person at the right place in right time is the name of the game, but it's all for not unless we also listen.
A rose by any other name... 
Are you picking up what we're putting down?
Accountant
Keeping good records of all our services across all our locations and performing regular audits for accuracy provides the company with a clear understanding of operations.
What's your fav xls formula combo?
Website Administrator
Developing and maintaining our website, it's theme, it's integrations with other platforms and additional infrastructure is key for presenting ourselves to the world.
Do you even admin? What's your distro de jure?
Team Leadership
Team leadership is the glue which binds together our efforts and directs them toward fulfilling our personal development and mutual goals. As we grow into new areas we are keeping an eye out for those who embody our company values and willfully seek out dragons to slay.
Where was Geppetto and what happened when you saved him?