DATA RECOVERY SERVICES
Frequently Asked Questions
What types of storage media can you recover?
Click here to learn about the types of damages we can recover.
How much does data recovery cost?
In order for us to quote an exact price, it is required that we do an evaluation of the failed drive(s). The non-refundable evaluation fee is $100 per drive, which will be applied to the recovery fee should you choose to go forward with the recovery process. The diagnosis will determine if the drive is recoverable (about a 75% chance) and, secondly, we will know the exact price to be charged for the recovery upon completion of the evaluation.
While we can’t quote you exactly without performing this evaluation, contact us and describe your situation, and we may be able to give you a narrower ballpark.
If we only want to recover select files from our hard drive, will it cost us less?
If a file is needed which we were not able to give the customer originally, we are not liable for being unable to recover or give the customer that data.
What is your success rate for recovery? How does that compare to other companies?
There are companies claiming to be data recovery firms that guarantee a 95% success rate. Claims such as these are dishonest. It is impossible to guarantee a 95% success rate on failed devices, simply because there are too many variables involved, and such claims cannot be accurately made.
How long does the evaluation process of a failed drive take?
In extreme situations, however, where the device failure is more complex, it could take several weeks or longer. Certain components may cause an extension of the recovery. We put more time and precision into our evaluations than most data recovery firms for the simple purpose of being accurate in the knowledge of whether the recovery is possible and in yielding the best integrity of recovered data. While time can be of the essence, retrieving good data is even more important.
If you are currently waiting for data recovery and you haven’t heard from us for five days, feel free to call us for a status update.
We're in an emergency situation and need the data ASAP. Do you offer expedited services?
In addition to the $100 evaluation fee, a 1 day expedite would be $150, or $75 for a 3 day expedite. Expedition does not guarantee the recovery of data in that time frame as it would be impossible to make that guarantee. However, under normal circumstances, recovery is possible soon after the evaluation is complete, unless it is a complex issue.
Is the recovery done at your own facility? Are you a local company?
Are you as capable as other data recovery agencies around the country?
What is your policy regarding maintaining/destruction of private, confidential or company data?
I've already had my failed device evaluated. Why do you have to evaluate it again?
What is the preferred method of shipping, and what should I include in the shipment?
We prefer that you ship only these items unless otherwise instructed over the phone. Any computers or laptops shipped in which we must remove the drive will be subject to a $35 drive removal fee as well as the evaluation fee.
How do I become a client of Utah Data Recovery® for digital forensics, expert witness testimony, or private investigative work?
A minimum deposit will be required up-front which is non-refundable. This deposit covers the initial investigate work or discovery as well as any data acquisition fees or forensic grade images of devices that may be in question. Whether for civil or criminal purposes, we do not accept custody of any digital evidence or devices containing digital evidence until we have received and signed a chain of custody letter. If a chain of custody letter has not been established, we will provide one known as a form 5, which can be downloaded from our forms page. Furthermore, we do not accept any criminal evidence, digital contraband, or devices containing criminal evidence unless authorized by a court on authority of the state with a signed protective order.